Every morning your hosts open a ranked list of who needs a call, with the reason and the offer on every name. Reviewing it takes minutes.
Ranking a book by hand means an export, a sort, and a list that goes to a manager and back before an offer is priced. That is days of several people's time, and in a heavy month it is weeks.
You send the file your player-tracking system already produces, or you connect it once, and the book comes back ranked with an offer amount beside every name. The order comes from how each player's own trips have changed, which is the pattern a hand sort has no way to show. No one at your property spends a day on it.
Each player, against their own trips.
PGS compares every player with their own pattern of trips, not a property average, so a regular who has gone quiet is flagged while there is still time. New members get their own offers until they have a pattern.
Every player is ranked by how far past their own usual gap they are, with the offer already priced against what they are worth. Nothing to pull, nothing to look up.
Your matrix, used as written.
Offer amounts come from your comp matrix and offer menu, used exactly as your property wrote them.
Your team sets the bands and the amounts once, and every offer and comp the system issues comes out of this table. Each edit is kept with the date and the person who made it.
Every host has their own players.
Every host has their own book of players, and a manager divides the pool among the team. Two hosts never call the same player.
Every player sits in one host book, and the pool is whoever no host is working. A manager splits it across the team, gives one host a segment, or uploads a list the property already keeps.
The reply is written before the host sits down.
When a player writes in with a question, a request or a problem, it lands in the host's inbox with a reply already drafted. A host who wants a different offer proposes it, and a manager decides it on the same desk, next to team messages and Google reviews.
Each message arrives with a reply already drafted from the player record, so the host reads it and sends it. Anyone who has opted out or self-excluded is never contacted.
The desk that answers messages answers the listing.
Reviews from the Google listing arrive with the star rating, the reviewer, the text and a reply drafted for approval. The ones that need an answer are marked, and nothing posts until a person approves it.
Reviews arrive from the Google listing with the reply already drafted, and nothing posts until someone approves it. The ones that need an answer are marked.
Thirty minutes, and your hosts see what their first morning would look like.